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Terms & Conditions


All orders placed on the website will be subject to acceptance in accordance with our Terms & Conditions. The 'confirmation' stage of the ordering process will set out the final details of the order, this will all be viewed on a secure server. When the order is placed, a link will be sent with a automatic confirmation email. On completion of the order a contract between the recipient and Bathroom Store Direct will take place on dispatch of the product(s) ordered, unless the recipient has been notified with none-acceptance of the order or if the if the order has been cancelled. Please refer to the Returns and Replacements section. It is advised to print out the order confirmation receipt for any personal records. It is also advised to take note of the Order Number once supplied on completion of an order which will be sent via electronic email, this will speed-up the process for any quires of any existing order(s), payments, pricing or promotions.

Full payment is required at the time of the processed order in all cases where the product is ready for dispatch. The price paid after the checkout process, is the price displayed in the website-shopping basket at the time of receiving the order. While Bathroom Store Direct try to ensure that all prices on the website are accurate, errors may occur. If an error is to occur, the price of the goods that have been ordered may have to be revised, re-confirmed or cancelled in-order to avoid any wrongful information displayed via the website. If the recipient is unable to be contacted, we will treat the order as cancelled. If the order is cancelled and the item(s) have been paid for, a full refund will be given.

All International (Non-UK) orders have to fully complete the online order form and submit it. Once the form data has been received, the recipient will be contacted regarding the full cost (including shipping). All transactions will be paid by either Credit Card or Debit Card through our Secure Online Payment Gateway. Any goods will not be sent until payment is received in full. All prices include VAT, unless stated otherwise. VAT and delivery charge will be added (if applicable) at the time of process. (Please contact us if you are placing an order from a VAT exempt country.)

IMPORTANT: Payments can be made securely online with Credit or Debit Cards. No Credit Card details are retained by us at any time.


You will become the owner of the goods once delivered to you. Once delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Our Commitment To Privacy

In accordance with the Data Protection Act 1998, bathroom Store Direct ensures the privacy of all of our customers very highly. To provide you with confidence regarding the use of your personal information on our website, we provide this notice explaining our online information practices.

Information Collected About You

As an e-commerce website Bathroom Store Direct collects specific commercial information about our users such as; Email Address, First and Second Name, Paypal Email Address, Home or Work Address, Telephone/Mobile Number. The Information collected, is solely used for one purpose only which consist of the billing and shipping of any online current/future purchases.

How Your Information is Used

The information provided about the recipient when placing an order will not be shared with any outside external parties. We use previously stored email addresses to answer any emails receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Personal information will not be altered, shared or distributed to any external companies and gives the recipient an opportunity to opt-out or otherwise prohibit such unrelated uses. Information may shared with government agencies or other companies assisting us in fraud prevention or investigations. We may do so when: (1) permitted or required by law. (2) Preventing actual potential fraud or unauthorized transactions. (3) Investigating fraud which has already taken place. The information, if provided to any external government companies will not be used for marketing purposes.

Commitment To Data Security

Your personal information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt-out of further mailings if required.

See more on our Payment Process

This Website

We are not responsible for the privacy statements or any other content outside of the bathroomstore-direct.co.uk website, that may be linked to or by our e-Commerce website.

The Bathroom Store Direct website uses cookies (click here for information) to track our users online browsing, in-order to enhance the website design, navigation and product range, which in affect will help our users gain an overall and more appealing browsing experience. We do not track any sensitive information and do not promote through your cookies.

Free Delivery / Parcel Orders

We currently offer free delivery on all products that are 30kg or below within Mainland UK. Anything above 30kg will be charged as a pallet delivery. Please see our Order/Delivery Process page for a more in-depth explanation of prices and locations.

The chart shown on the Order/Delivery Process page is used as a general guide-line, to help our customers estimate any delivery charges they may have when ordering. Due to the complex delivery system, certain delivery prices within the Mainland UK may vary depending on your location/area code.

10 Year Warranty Entitlement

Bathroom Store Direct understand the importance of customer satisfactory standards. All other products come with a five year warranty (1 year parts and labour**, followed by 9 years parts only warranty).

Excludes all electric parts and products which are supplied with a 12 month warranty.

Seven Day Money Back Guarantee

A product can be returned for whatever reason, within seven days of receipt of your goods. We offer a full refund within the first seven days. We also encourage our customers to check the product(s) condition within the first 3-5 days of purchase.

30 Day Exchange

1 year parts and labour** After we receive information about the issue in the form of video or images. That information is assessed, it is then determined which steps will be taken to resolve the issue as efficiently as possible. In some instances, we email PDF brochures and videos showing how to resolve the issue. A customer must inform us within 30 days upon of receipt of the product(s) to be entitled to a full refund. After the 30 days of receipt, they will receive a credit note if replacements are dispatched, either full units or parts, and the issue is not corrected. That credit note will be applied to the recipients account for the amount equal to their original purchase. A credit note will be valid for 365 days and can be used to purchase goods from the Bathroom Store Direct online store.